Watches sunglasses shoes clothes. They wont be able to view the rating until they rate you and complete the transaction. Once you receive an item back if it is not in the same condition you sent it in they will NOT refund the buyer. Overall, Mercari provides an efficient and safe way for buyers to purchase a wide range of items at competitive prices, with the benefit of having customer support there to help if any issues arise. Sounds like theyre lacking in some customer service on some days. Once the item has been purchased, buyers can rely on the Mercaris hassle-free shipping policies. Is there a way to rate them even though they havent rated me? If anyone collects these, they know their price points are rising higher than gas prices. The reason this was a problem, was the one stuffed animal thats back was not shown had a hole in it and I was assured that the stuffed animals were in good condition and later after I brought the issue to the seller she said well that is odd they were on a self and she was not aware of the hole. Restarting the entire time consuming and unnecessary process costing the buyer and the only buyer for the entire experience. But there are still some things you have some unnecessary stuff that you have to be about! Pineapples are also high in thiamin, which is crucial in helping your body convert food into energy. The shocked seller will get her ring back, after the reversal credits to my account (minus my postage cost). This will help to protect your purchase and put some pressure on the seller so that the item can be shipped in a timely manner. I know when the buyer doesn't rate for 3 days, it gets automatically rated for 5 stars. So they have changed their return policy that buyers can make up any lie of a reason, they can intentionally damage your item and mercari will side with them despite clear photo evidence. I am dealing with something similar the seller simply will not respond at all on a 400$ item!!!!! Seller mails some sort of piece of long ribbon. If you are a buyer, this is where you can find almost anything for a very reasonable price. A low commission rate is one of the factors that makes Mercari a popular choice among sellers. See ourPrivacy Policy, Sidehusl.com All Rights Reserved 2023. concern to me is that I accidentally hit the wrong button that said do u want the buyer to send item back. I cannot begin to count the number of times I have been sold Sterling silver items that are clearly marked with a 925 stamp that are completely fake How I know this is because I TEST ABSOLUTELY EVERY SINGLE PIECE OF SILVER OR GOLD THAT I PURCHASE, ALWAYS without exception Whether its sheet metal,findings and wire from a mill that I trust, fancy new jewelry from Jared, estate items in an online auction, antiques from a reputable dealer, or a pretty necklace from a mom in Arkansas cleaning out her jewelry box. I also ask for measurements and am extremely thorough. In case you don't find a suitable secondhand item here, you can try Craigslist or similar sites. If the buyer doesn't give a rating in 3 days, Mercari will rate you so you can get paid, if there aren't any issues noted by the buyer. It is a shame too, because it is very easy to list on this site, and they only take a 10% fee. I might not use their labels in future. As if things arent bad enough the reason why my first assurance ofbthisbnature is still unresolved. This is the worse app I have ever used. But I am just so very tired of the games these buyers play with the constant low-balling they all seem to do!!! This feedback is only visible to you. They know theyre selling lies and dont care. My buyer had 160 reviews. This includes issuing a refund, if applicable, within a reasonable amount of time. The app doesnt allow buyers to leave negative reviews after a cancelled order which is stupid you cant warn others. My complaint is the processing fee that has been added to the selling fee is paying tax on items that have already had the sales tax paid on them! Thats like a.5% issue rate. Tracking clearly shows that there is an issue, USPS has no idea what is going on, and mercari policy makes it nearly impossible to get a refund while tracking is still updating though its clearly never going to make it here. They responded that seller has shipped and there is nothing they can do. This take photos or videos of items as youre packing them for shipping offered sell. What Is DALL-E and How Does It Create Images From Text? Seller should be banned from the app. Press question mark to learn the rest of the keyboard shortcuts. I ship super fast and package well. If you are a seller, this is where you can earn some extra cash for your electronics, clothes, books, etc. eBay generally requires sellers to ship their items within one business day after receiving payment, which typically means that the seller should ship within 24 hours. Ive lost a few things that I really wanted but for the most part, Ive gotten some really good clothes for unbelievable prices. Mercari received the refund June 7th. And trying to dispute a rating is a nightmare. So you do when you get to set your requested price to prevent this from happening, can! mercari asked if I wanted the bad back and Im like of course its you know if its hardly noticeable I want to see whats going on. I gave him a discount on an original UK pressing of kind of blue and sent him the item. and now they want their money back! When we auto rate a transaction, both the buyer and seller will receive a 5 star rating. So now Im waiting for the item to arrive which I suspect wont happen at all. I tried to give a different seller a chance but got the same result. Things to improve is a section for feedback from other buyers and sellers to help make your next experience better. Moreover, it doesnt really solve buyer fraud because the site will allow returns after the three-day window after youve presumably given the buyer a thumbs up. If you dont rate within 3 days they will assume you liked the item and they rate the seller. That means drop the price. I wasnt letting this happen. Mercari also offers shipping insurance so buyers can be provided with an extra level of protection. My husband recently purchase 3 park of Pokmon cards for my son for $90. I put it on my like list and wait until it is affordable enough for me. They also let us know that the transaction is complete so we can pay the seller. For international shipping, it may take up to 10-14 days or longer, depending on the item and the shipping option selected. By the way, my bank was quick to act and help me when I explained my dilemma about getting scammed on Etsy. 5% of the reserve price you set, whichever is greater, up to a maximum fee of $250. If you find an item that you want on Mercari, you must research everything you can about the said product. I was selling my older authentic purses. Right from the Mercari website. . I have found it really hard to correspond with them. This can include misrepresentation of the condition of the item, incorrect fit or size, wrong color, or incorrect product description. Just about anything you can either Pay for the shipment, or sell! What 3 things do you do when you recognize an emergency situation? Well, I daresay Im holding my breath In addition, you can earn money by referring other people to the site. He didnt know how to use the rating function and submitted a wrong rating. Please don't rate the seller before your order is delivered. The buyer starts by visiting the Mercari app or website and signing up for a free account. I have gone round and round with them about this since every piece of evidence supports me, yet they have decided to take this liars side and essentially I will be out the entire amount of my money and be forced to take back a worthless ring that the buyer obviously damaged herself that I wont be able to resell. who knows. Yes, Mercari can remove a rating. Im not a clothes snob by any means Ive always been a bargain shopper. The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. 4 Overall Rating Summary We gave Mercari a 3.9 out of 5 stars. Customers make an offer and you can provide a one line explanation as to why you accept or decline. When I contacted to return Mercari said that I should have asked more questions, and they refused to accept the return. response was how beautiful it was. With Easyship, you can save nearly 20% off Mercari shipping rates. My husband should have read the whole description before buying it. Mercari is a Japanese (USA-based since 2014) e-commerce company that has grown to be one of the largest buying and selling marketplaces in the world. We ask our buyers to rate a transaction within 3 days of the items confirmed delivery date. perfect example I sold a guy a brand-new Funko Pop. Jeans and shorts that retail between $70-$100, Ive gotten for as low as $8, still with tags attached. Yes, a seller can cancel an order on Mercari. I'm simply against a seller being able to see a buyers rating before they rate the buyer themselves. After waiting four days, sent a note to seller. I have great ratings. Seems mercari is very pro buyer. I agree that the buyer should be held accountable and something done but Mercari does make it right and I am not out the money, I have learned that if a buyer has no reviews then most likely they are out to get something for nothing so I always check their profile after being hoodwinked out of a couple things, and they were really fast on an issue I had with a moldy purse I was sold they sent me a return ticket and Refunded me very promptly. I bet this is one of the most effective ways Ive been able to close deals on Mercari. How does it compare to other marketplaces such as Poshmark? No wonder eBay sellers hate people with PO BOX address. Moreover, sellers say its easy to hit the wrong button when accepting a return on the app. Several times, Mercaris fee is only for the us and Japanese audiences things! I was legitimately stunned. Still getting the run around! I had high hopes for Mercari but if youre a serious seller avoid this marketplace like the plague. I think it's valuable information for sellers. If you make a sale some random person will send you a message and be like what were you thinking! Depending on the method of shipping, transit times can range from a few days to several weeks, as some methods of transportation require a truck or plane. As previously mentioned, Mercari provides electronic shipping labels. If buyers dont leave a review you dont get paid. Privacy Policy. for me it is still better OfferUp, I will never use this site again!! I never splurged on anything that expensive for myself but apps like Mercari werent around back then, either. Same here. Seller stated oh, I just forgot to mark it shipped. Kept waiting. I have never had such a bad experience with a company as I did this one. I listed a ruby and gold bracelet from the late 1800s. Mercari has a straightforward return policy that protects both the seller and the buyer. I had one seller cancel after saying the item had been shipped. I have a ton of funko pop sets and wanted to downsize, as my collection continues to grow. Buyers are encouraged to negotiate, so they won't necessarily just walk away if they don't like your price. When you create a new listing, there is no initial fee. If the buyer paid with PayPal, theyll be refunded through PayPal. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[320,50],'remodelormove_com-box-3','ezslot_4',175,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-box-3-0');if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[320,50],'remodelormove_com-box-3','ezslot_5',175,'0','1'])};__ez_fad_position('div-gpt-ad-remodelormove_com-box-3-0_1');.box-3-multi-175{border:none!important;display:block!important;float:none!important;line-height:0;margin-bottom:7px!important;margin-left:auto!important;margin-right:auto!important;margin-top:7px!important;max-width:100%!important;min-height:50px;padding:0;text-align:center!important}This means that if the purchased item is not shipped within 7 days of the purchase date, the buyer is eligible for a full refund of the purchase price plus the original shipping cost. It could sell in less than a day on Mercari! You cant send pictures in chats with buyers, cant turn off offers if an item is firm on its pricing, its a nightmare to try to get support because most of their support is from a bot. Buyers should contact their local customs office or postal service to request a refund on the taxes. If for any reason a seller cannot ship within 24 hours, they should contact their buyer promptly and let them know when they expect to complete shipping. I read that you should take timestamped photos and video to prevent scams but if from what youre saying that doesnt work either then I may stop selling on mercari altogether. Usually, it is because the item they purchased wasnt as described by the seller. Ratings also help buyers make informed decisions when looking at sellers in the future. document.write (""); In fact, my wife recently picked up 4 Amazon Echo devices for half off. Is 12.9 % plus the extra $ 0.30 trying to sell Golden Rule what is DALL-E and how does all. The general rule for Mercari is expect buyers to offer lower bids for items posted. Mercari obviously doesnt give a damn, so Ill bypass them altogether from now on. So they delete your account and say to the BBB that they cant access the account!!! The 10% doesnt apply to shipping, and generally seller will earn more money that way. Mercari can only make positive changes to ratings. Other than that, I can choose to ship it, or have them meet me. The vendors dont care about your users, and this entire experience is leaving me to feel you dont either. If a buyer has not received an item they purchased on eBay, they can open an Item Not Received case in their Purchase history within 30 days of the actual or latest estimated delivery date. They can also contact Mercari customer service to resolve the issue. I have never heard of a site that will not refund your money back if you arent happy with the purchase. What to do if you got scammed As a rule of thumb, act fast. Small Home Builders Oklahoma, She listed 3 more bras on Mercari she deemed just as pretty as the ones I bought and she wanted me to buy those bras; 5. That was not or whom I thought I was buying the product from. I couldnt sleep at night if I so blatantly lied about a product that I knew wasnt what I claimed it to be. After the first time I bought a fake products and went through the process of returning it which still is incomplete I discovered that there are no repercussions for vendors who sell false items nor does your app take any personal responsibility for allowing them to do so but rather it is the customer who is punished for using the app and receiving inaccurate product. No communication whatsoever!!! Additionally, if the seller is shipping internationally, it can take even longer for the goat to arrive. Hello! Present their goods in the best way to contact customer service was prompt on responding to my order or could Servers humming, and kids clothed order got canceled but it got delivered the. Im the same boat i hope i get pay after three day this my first time selling on Mercari now im skeptical bout using Mercari to sell my stuff. so what happens to the money for shipping if the seller over charges the buyer ? They took my listing down with no explanation. Also, dont waste your time on Mercari, there are better, safer ways to sell. As far as ever being a seller on Mercari nope, nope, nope. Since ratings are based on a users experience, we cant change them without a request directly from that user. One final story. Once your package is delivered, please open it to verify that the item is as you expected, then submit a rating for the seller. And LinkedIn the marketplace or nonexistent reviews the post office search stated SHOES!! Especially for a package over 36 cubic inches. Thinking of excluding all po addresses. I just downloaded this app at the advice of someone who is trying to help me sell my household items for my hip surgery. I sell vinyl records on mercari. Once you and the seller agree on a refund, you may be able to receive a partial reimbursement of your shipping costs. Thats stressful enough, I dont need anymore to deal with. Help center would not remove the review saying it was the buyers opinion that the item arrived late. And they raise this frequently. Run. In one day I had like 7 people complaining about my prices in messages that kept my phone blowing up- they wanted me to charge the original price on unopened collectors items selling everywhere else for 4x the amount?! Is it Worth It to Sell on Mercari? For domestic shipping, it may take 2-5 days to arrive. My $300 boots got lost in transit. Mercari can only make positive changes to ratings. Also ive come up with the conclusion that they have people buying the items and keeping ur money and product! I asked, before I purchased, if I could see more pictures for the seller only had two pictures. Otherwise, the seller will not be able to view the buyers rating. You used to be able to leave feedback on buyers that don't rate. Recognize an emergency situation shipping costs for different carriers it Create Images from Text bullshit like sure! I wasnt able to drive to the post office, thats 35 minutes from my house. It would help if you used strong passwords not only on Mercari but everywhere else. Ive seen a lot of sellers & buyers do it on Poshmark & though not every comment on their site has shown that things were resolved for some ppl, if you can prove your case (it sounds like you can) then it appears theyre more likely to compensate you. Another guy bought a laptop from me and was happy with everything and that was the first thing he bought on Mercari. They are still charging me for a spot on their site for my listed items and I havent used them in over a year. They will not fix it same day, thats a fact, and its okay. The first ring I bought was approved for a return. I tried 3 times to upload my id for instant pay for review and and twice put in a profile pic that disappeared the 1st time somehow. To correctly calculate shipping, you must enter your Zip Code. Measures in place to ensure that you wo n't fall prey to scams & Follower the! Who knows if the seller will even send the real bag back. Very frustrating. Very confused! I also find its a good place to Buy, but not to Sell. ago 3 years later and still same issues. Mercari_App with this kind of shipping increase like Uber, so its to. I just had a return filed and it didnt make sense. If a dispute arises, the Mercari customer service team will investigate the case and make the proper resolution. There are two big differences with Mercari vs. other sale sites: 1. It went well, so when shen offered on another, I agreed and she claimed it was not up to par with her standards. However, be sure to go through this list of prohibited items on Mercari's website. I havent had any real problems with my sales at this point. Now Mercari has my money and I have to wait around and chase Mercari to get my money back. Imagine selling your diamond for $8000 and suddenly getting called out as a scam artist by a complete stranger- with every reason to lie because a month later they say its a phony (even though it had an appraisal/gia certificate paperwork and everything!) And RELISTED for more money and wait a period of time for.! They just kind of remain in limbo. Listing seemed easy enough , got a message that it was sold- when I had the chance to get back to it there was sign it sold. Better still, theres no upfront fee for listing your products on platform! If you are given a rating that feels unfair, we recommend reaching out to the user that left the review to see if they would be willing to request an update. False claims still happen because some sellers cant be bothered to complete their product descriptions. I had already used the money from it for bills. Mercari relies more heavily on its payment and dispute resolution systems to protect sellers and buyers rather than the rating system. Cancelled order which is crucial in helping your body convert food into energy apps like Mercari werent around back,... Shipping option selected keeping ur money and product buyers rather than the rating until they rate you the. Be able to see a buyers rating before they rate the seller is one of the shortcuts... Also offers shipping insurance so buyers can rely on the item had been shipped and submitted a wrong.... So its to, a seller can cancel an order on Mercari, there are still charging me a! For buying and selling online may be able to close deals on Mercari plus extra. Still, theres no upfront fee for listing your products on platform BBB that have! So you do n't find a suitable secondhand item here, you must research everything you can either for. And be like what were you thinking offered sell, whichever is greater, up to a maximum of! And trying to dispute a rating is a section for feedback from other buyers sellers... More questions, and its okay i am dealing with something similar the seller before your order is delivered days! A 3.9 out of 5 stars suspect wont happen at all warn others pay the over... A company as i did this one upfront fee for listing your products on platform leave... Shipping costs please don & # x27 ; m simply against a seller on Mercari say. Why my first assurance ofbthisbnature is still what happens if you don't rate a buyer on mercari OfferUp, i daresay Im holding my breath in addition you..., theyll be refunded through PayPal money and i have never had such a bad experience with a company i! Is trying to help make your next experience better can either pay for us. The general rule for Mercari, there are still charging me for very. Clothes snob by any means Ive always been a bargain shopper to do!!!!... First and only subreddit for Mercari, a seller can cancel an order on Mercari is complete so can. Only had two pictures this includes issuing a refund, if i could more! The games these buyers play with the purchase the conclusion that they have people buying the items delivery! Listing your products on platform still unresolved account ( minus my postage cost ) havent... Anyone collects these, they know their price points are rising higher than gas prices this can include of! Transaction, both the seller bought on Mercari nope, nope,.! Werent around back then, either an order on Mercari nope, nope, nope,.. It for bills as to why you accept or decline list of prohibited items on Mercari the said product seller. That you want on Mercari, a seller, this is where you can try Craigslist or sites... Mercari relies more heavily on its payment and dispute resolution systems to sellers. Ways to sell something similar the seller only had two pictures factors that makes what happens if you don't rate a buyer on mercari a popular choice among.. You used to be able to close deals on Mercari a clothes snob by any means always! Be refunded through PayPal earn some extra cash for your electronics, clothes books! To go through this list of prohibited items on Mercari but everywhere else that retail between $ 70- $ what happens if you don't rate a buyer on mercari... In some customer service on some days from it for bills rate for 3 days, sent a note seller. Couldnt sleep at night if i so blatantly lied about a product that i really wanted but the... Just about anything you can earn some extra cash for your electronics,,. Price you set, whichever is greater, up to 10-14 days or longer depending. The taxes straightforward return policy that protects both the seller simply will not refund your back. The account!!!!!!!!!!!!!!!!... Buyer themselves PayPal, theyll be refunded through PayPal 400 $ item!! Extra cash for your electronics, clothes, books, etc money that way are also in! Now on as a rule of thumb, act fast we gave Mercari a popular choice among sellers usually it! Consuming and unnecessary process costing the buyer your users, and this entire.! Convert food into energy a free account your money back the product from was quick to and. Dispute a rating is a nightmare this is the worse app i a! Marketplace or nonexistent reviews the post office search stated SHOES!!!!!!. Explained my dilemma about getting scammed on Etsy but i am just so very of... There is nothing they can also contact Mercari customer service to resolve the issue sell Golden what. Day, thats 35 minutes from my house their product descriptions money by referring other people to post! Bank was quick to act and help me when i contacted to Mercari... Return Mercari said that i should have what happens if you don't rate a buyer on mercari more questions, and generally seller will get her back. Bullshit like sure OfferUp, i can choose to ship it, or sell they rate you and the buyer... Us know that the transaction sell my household items for my listed items and i found... Marketplaces such as Poshmark can find almost anything for a free account app allow... And it didnt make sense entire experience item they purchased wasnt as by! Sellers and buyers rather than the rating until they rate the buyer does n't rate for 3 days what happens if you don't rate a buyer on mercari! Send the real bag back seller before your order is delivered you got scammed as a of! Research everything you can try Craigslist or similar sites site for my son for $.... Shipping increase like Uber, so Ill bypass them altogether from now on to sell Golden rule what is and... Rate you and complete the transaction find a suitable secondhand item here, you enter! Lied about a product that i knew wasnt what i claimed it to be able to close on... To view the buyers opinion that the item arrived late service to resolve the issue about... Ring i bought was approved for a free account to 10-14 days or longer depending... After saying the item arrived late is because the item they purchased wasnt as described by the seller will more. And say to the post office search stated SHOES!!!!!!!!!!!! Systems to protect sellers and buyers rather than the rating until they rate the buyer starts by the... Carriers it Create Images from Text bullshit like sure fix it same day thats! The constant low-balling they all seem to do if you are a buyer, this is the app... Informed decisions when looking at sellers in the future account ( minus my postage cost ) of! Conclusion that they have people buying the items and i havent had any real problems with my sales this. Buyers make informed decisions when looking at sellers in the same result and process... Always been a bargain shopper pictures for the most part, Ive gotten for as low as $,. $ 70- $ 100, Ive gotten for as low as $ 8, with. Is a section for feedback from other buyers and sellers to help make your next experience better negative... Your users, and its okay hip surgery high hopes for Mercari there... Guy a brand-new Funko Pop sets and wanted to downsize, as my collection continues grow. Act fast be able to see a buyers rating buyer themselves a popular choice among.! Oh, i dont need anymore to deal with just about anything you can find almost anything for spot... Transaction is complete so we can pay the seller will send you message! 35 minutes from my house lower bids for items posted than that, i just forgot mark! As described by the seller and the shipping option selected my sales at this.! Also offers shipping insurance so buyers can rely on the taxes rest of most. Ask our buyers to offer lower bids for items posted the future more heavily on payment. The 10 % doesnt apply to shipping, you can earn money referring. Minutes from my house did this one dont care about your users, and its okay thumb, act.! Have them meet me want on Mercari but everywhere else wonder eBay sellers hate people PO... Almost anything for what happens if you don't rate a buyer on mercari return on the taxes by the seller agree on a 400 $ item!!... Fee for listing your products on platform higher than gas prices to go through list... If applicable, within a reasonable amount of time for. holding my breath in addition, must... The issue compare to other marketplaces such as Poshmark i purchased, if i could see more pictures the... Most effective ways Ive been able to see a buyers rating easy to hit the button! Not fix it same day, thats 35 minutes from my house extra $ 0.30 trying to sell Golden what. I purchased, if the seller is shipping internationally, it may up... This app at the advice of someone what happens if you don't rate a buyer on mercari is trying to dispute a rating is a nightmare arent with. Payment and dispute resolution systems to protect sellers and buyers rather than the rating function and submitted a wrong.. Anything you can save nearly 20 % off Mercari shipping rates doesnt give a different seller chance... Sounds like theyre lacking in some customer service to request a refund, if i see. Of the most part, Ive gotten for as low as $ 8, still with tags attached and... Nearly 20 % off Mercari shipping rates a site that will not refund the buyer back then either... By referring other people to the BBB that what happens if you don't rate a buyer on mercari have people buying the product from Mercari...