To fix the issue, it would be wise to take help from a technician or your fireplaces customer service center. This can happen to the heater due to overheating and loose connections. I did have to cut a couple inches off the damaged wire which meant I had to add a couple inches back with a new wire so it would reach the circuit board. If you see this error code, it is probably unique to your model. More about us. If your electric fireplace fan motor is damaged or burnt, replace it. You should also reset your circuit breaker. If the thermostat is connected, check the thermostat sensor & replace it with a new one. If you have to clean the filter, do it. Sometimes, the plug did not enter the outlet completely, resulting in arcing and overheating. I checked the outlet for power and its fine. If it doesnt work, check the bulbs & replace them as defective bulbs could be the culprit in this case. This can create a malfunction in the system. Then open the backside. William is the founder of Fireplacehubs.com. If this happens, you can email ConsumerRelations@Helen ofTroy.com. I turned both switches off, flames blinked for a second, went off again, heat working perfectly. Purchased on Amazon to replace the original insert. Manual Reset overheat protection has triggered. Clean your fan mooter, blades and vent from dirt and debris that is not allowing working properly. This cookie is set by GDPR Cookie Consent plugin. A tightly bent or over-stretched power cord may be causing the problem. Overheating may occur if airflow is restricted, so make sure the heater is checked. Check the manual to determine what the error code means for your device. What does ER mean on an electric fireplace? Ensure the wires proper attachment is running to your thermostat. You can calculate your bills by using this ratio. If nothing was blocking it, you want to do a full power cycle. First off, unplug the unit from the outlet and leave it for 5-10 minutes to cool. The solution is given to troubleshooting 3. Clean your insert regularly and remove dust or debris that can cause a hurdle in the ventilation or block the exhaust fan. The unit is dead. Simply press the flame button several times to solve the no flame issue. In this case, pull out the back panel of the fireplace to check whether the thermostat is connected to the circuit board or not. The manual reset has tripped and that could be the reason for the electric heater blowing cold air. The unit cant cause damage to your home. I hope, it will work. If your fireplace is not under warranty and you feel, ok opening it up, check the wiring. What does E5 mean on an Electric fireplace? Back in 2005-08 one electric fireplace mfgr with remote unit would catch fire at the plug, you were unaware of the fire until smoke and flames were present. Also, check the light plug whether it is tight or loose. You see the E1 error when your unit overheats. Resetting your Duraflame Heater is easy. If there is any damage, replace it. I unplugged it and called customer service. Lucky for you, Duraflame Heater parts are available online. When we turn on the unit it does put out heat but will turn off after a couple of minutes and does not come on again. Hopefully, your problem will be solved. We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. Also, when you press the heater switch, the ember bed light flashes but no hot air produces. If the fireplaces inside have any stains or harsher marks, you can use soapy water to clean it. I called and there arent any recalls or reported problems. (11 Brands), link to Is Brown Or Blue Wire Positive? COPYRIGHT 2023. Use the soft brush to scrub the heaters surface. Scrub until you see the original surface of the coil. All you need to do is to follow the said procedure. Check for the other reasons that can trigger the overheating sensor, such as wiring issues, Fan motor failure or overuse. What should I do?How old is it?Customer: Model #ZHS-30-A; Date code is 0614 JA: How long has this been going on with your electric fireplace?Customer: I just put in the parts that recall sent me to keep it from overheating. How do I fix this ?Thank you in advance . If the plug is not pressed all the way in, connect it properly. Monitor your firebox to figure out overheating signs. Resetting your Duraflame Heater is easy. Continue with Recommended Cookies. Are your Twin Star electric fireplace logs glowing but there is no flame effect? Then clean the dust and debris of the vent area. It shuts off after 20 minutesIm sure it is dusty and dirty. Leave a comment below to let us know. If you saw the error code because the overheated sensor turned on, you can solve this problem by unplugging the unit to reset the sensor. Electric fireplace e3 code indicates the overheating of the unit that can cause severe damage to your fireplaces. Heat works great no flames. Display shows "E3" Manual Reset overheat protection has triggered. As when you press the remote buttons repeatedly, it may cause the transmitter to malfunction. This error means something is wrong with the ventilation or the fan is not rotating freely. Hope you will get the solution. An example of data being processed may be a unique identifier stored in a cookie. A tightly bent or over-stretched power cord may be causing the problem. Also pic of new board, new board box showing part number, bad wire fix, and the back panel of the fireplace showing model number. Make sure that your heater is getting enough power from the wall socket. It will not heat and has a loud humming sound coming from it. Check and replace to fix. All of the better brands have parts that can be used to fix the fireplaces. To fix the heater issue, contact the Duraflame customer support center. Logs Glowing Without Flame Effect 8. This isnt telling you that they dont need servicing. Can You Plug An Electric Fireplace Into A Surge Protector? Ive cleaned it & everything. The logs and embers do not glow. Also, frequently monitor the power cord during the use of the unit whether the cord or fireplace is hot or not. Once I finished I reattach the back panel hoping I fix the problem. If touches, make it separate. Locate the heater coil. Check all nuts, screws, and bolts whether they are loose or not. I have problems with the E3 code on the condenser, I checked and changed the filter and checked the pressures and I still get E3. How to fix E3 code in electric fireplaces? 9 Steps Guide, Are Ventless Fireplaces Legal In California? There is a display that shows a Manual Reset. How Much Does a Gas Fireplace Inspection Cost? Do Duraflame Heaters consume a lot of electricity? Model 39EB500GRS. Switch off the electric fireplace and unplug it from the power socket. To fix the issue, just turn the downlight button on/off several times & ensure you set the switch at the On position. How do you fix e5 error on electric fireplace? Because electric portable fireplaces run off electricity, the first place to check is in the power supply when the unit is not working. And thats why we compiled this Twin Star electric fireplace troubleshooting guide. My electric heater will turn on but fan dont come on and heating elements dont get hot and the logs are flashing how can I fix this. If it's not, call customer service. Why Does My Honeywell heater keep saying E1? Put the plug back in and turn the Duraflame Heater on. Nothing else works. Check your fuse box or breaker for any switches that have tripped. Thankfully no fire. Can you keep your Duraflame Heater on all night? Check your fuse box or breaker for any switches that have tripped. In such cases, we are here to save your day! This is a step by step video on how to repair it. The logs never glow until you dont plug the unit into a standard outlet. eric, I would be concerned as to why the wire burned to begin with? If you cannot find any debris in the venting, turn your attention to the tubes. To solve the issue, it would be wise to contact the Twin Star customer support center. How do you fix e5 error on electric fireplace? How do you fix an E1 air conditioner? You may encounter EC error codes more in dehumidifiers, but you are unlikely to find them in conventional fireplaces. Contractor's Assistant: How long has this been going on with your Twin Star electric fireplace? These are error codes for electric fireplaces. Install your heating unit 2-3 feet away from any object, the floor, and the wall. The recommended clearance distance is about two feet off any object that can block the airflow. Continue with Recommended Cookies. Why does my electric fireplace have an error code? Dont ignore error codes related to overheating. Keep the button depressed while the fan and condenser cycle run briefly and cycle off again. The consent submitted will only be used for data processing originating from this website. What is annual increase cap discount for flood insurance? Then open up the backside. Typically the fuse box locates near the power supply. Loose wire connections one of the main reasons why an electric fireplace won't turn on. When your fireplace shows you E2 on display, it means the thermostat sensor gets damaged. I then used my leaf blower to blow out the vents and got a lot of debris out. Repairing an electric fireplace that will not blow hot air.If you'd like to support the channel, you can do so by shopping for tools or whatever you need on . [Ideal Temperature Guide], Can You Open The Glass Doors On A Gas Fireplace? Contractor's Assistant: Do you know the model of your Twin Star electric fireplace? The burnt wire was the hot wire (black) coming in from the plug. It is possible to repair branded electric fireplaces outside of warranty. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc. Dont get worried when you see E3 and E5 errors on your electric fireplace. Manage Settings If it doesnt work, contact the Twin Star customer service center. Typically, a dirty burner creates noise when the flame bar starts functioning. Make sure you unplug the unit before dealing with the control panel for safety. For a better understanding, you can watch the video. If it is not, re-lighting the light may solve the problem. The power cord or plug will overheat if there is a faulty outlet connection or loose plugs available. When the power cord of your electric fireplace gets overheated, the display shows the error code Er. But if your model has one, check the manual. You can also contact your dealer for additional components. Check for dust and dirt build-up in the air vents. In 5% of cases, there may be minor and reparable damage to the circuit board, such as wire damage. When the overheating sensor of the electric fireplaces is triggered, it shows the E3 code on your insert with a temperature icon. It starts when the unit is turned on and stays making noise when the unit is shutting down. But, you can change and set the thermostat settings from the display panel itself. And do you have any questions related to this term: Twin Star Electric Fireplace Troubleshooting? Mine as well. Always turn off your Duraflame Heater before going to bed. During this tenure, I have gathered information related to electrical stuff like Generators, Circuits, Hydropower and Surge Protectors And I am writing this blog to convey information that I know to help you to get the best information out of it. E3 Error Code Reason and Troubleshooting. Shaft turns freely, no excessive play in the rod shaft. Lastly, let us know your thoughts, and stay safe! Bad heating element, Bad circuit board, or Loose connections. Replace any burnt out fuses if applicable. If your fireplace uses a motor instead of a light bulb, check the motor. Basically everything and it still flashes e3. How do you troubleshoot an electric fireplace insert? Ive been plugged it in and the heater would not turn off either manually or with the remote. Unscrew the screws from the brackets with the help of a Phillips screwdriver. Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet. Those electric elements become dirty, defective, and damaged because of regular use and poor maintenance. The fan switch is on and the thermostat is not. While it can sometimes be a single, combined unit, these usually come as two separate pieces: The fireplace itself and the mantel that houses it. "E3" is displayed on the display. Yes, electric heaters like Duraflame Heaters are safe. We also provide their simple solutions. What is wrong with it? Allow the heaters to cool down by unplugging. Low voltage will produce lots of heat. Contact a technician before changing the panel. Your Duraflame Heater will require a manual reset. In order to protect the system, the heater automatically stopped when it reached dangerously high temperatures. You can increment by 1 Degree Celcius or 2 Degrees Fahrenheit. If the connection is okay, check whether the heating element is okay or not. You can set the thermostat from the panel. Unfortunately, that did not help.We would appreciate any assistance or advice you can provide. Why does my electric fireplace keep shutting off? ER error code will flash on your Duraflame Heater Panel if the plug is not connected. Hold down the power button, and keep it depressed while you or someone else plugs it back in. Dont switch it back on unless youve taken steps to solve the problem. Can this be fixed? You will be able to leave a comment after signing in, https://www.amazon.com/gp/product/B00K75P80A/ref=ppx_yo_dt_b_search_asin_title?ie=UTF8&psc=1. When your fireplace starts to overheat, it turns off automatically. However, they have been using their Duraflame heaters for 4 hours a day. Unplug the electricity and clean. 2). We have tried a reset by turning the unit off and unplugging it for approximately 15 minutes. And how can you fix E1-E2-E3-E5 Errors? Then hold down the unit's main power button. If the fan motor fails, the fireplace can overheat. If still, the issues remain, you can read to learn how to protect the fireplace & fireplace mantel from overheating or contact the manufacturers support team for help. If you can find the cord damaged, replace it immediately. Necessary cookies are absolutely essential for the website to function properly. And if it is your fireplace that keeps you toasty on the coldest day, it will be more frustrating. Every electric appliance like a heater or fireplace starts malfunctioning over time for several reasons. Maintenance is simple if you dont need a gas line or a vent. You wont be able to operate it anymore. An E3 code may appear on both new and used units and will either be due to the safety features triggering or the fan. Could that be the problem? I unplugged it for about 10 minutes and tried again to no avail. Wait for the fireplace to start up again. Then, remove the blockage from the air inlets and outlets. Most fireplace owners have never seen an EC error code. PortablePowerGuides is compensated for referring traffic and business to these companies. CODE E3 the heater is broken. E5 means the vents are blocked or the fan is not spinning well or not spinning at all. Apparently this can be caused by several things. Edited March 22, 2021 by eric . Ensure the electric fireplace is unplugged from the power socket when checking for dust and dirt build-up. If the fan has refused to work, you have a blockage. What Batteries Are Compatible With Milwaukee? Turn off the heater and let it cool down for five minutes. The cookie is used to store the user consent for the cookies in the category "Other. My electric fireplace was working and all of a sudden the heater went out. My fireplace will come on and stay on for about 30 seconds and then click off and show an E5 error. The problem may be in the button. William firmly believes that anyone can repair his/her unit with the correct guidance & knowledge. Unfortunately, 95% chances are of the circuit board failure. Also, check the outlet and socket. No long-term contract. When the fireplace starts to get too hot, it will shut down. An example of data being processed may be a unique identifier stored in a cookie. This section will introduce you to 6 common issues and let you know how you can solve them. If the fires are not responding to the remote control, please make sure the batteries are installed in the right way. Once this happens, the fireplace will display an error message until you replace the bulb. Not the control panel or the remote (new batteries) Model# 42MM5734 Item# 1158044. Thanks for your time! Recently we have noticed a change. The cookie is used to store the user consent for the cookies in the category "Performance". Step 2 Use the dry piece of cloth to wipe off the dust and dirt on each blade of the fan. Replace the thermostat sensor to get rid of this issue. The fireplace is not the only asset at risk. Now when I turn on the fireplace the fan runs but the second I attempt to adjust the temperature the breaker trips on the panel. Ok hearer is my wild a** guess. [Safety Concerns], How Long to Season Cottonwood for Firewood? Do not restrict the natural airflow of the heater to prevent such malfunction in the future. Look for debris in the vent. You should power everything back on after 5 minutes. Manufacturers have included error codes in fireplaces to simplify the process of troubleshooting their appliances. As you have witnessed, ER and E3 error codes will flash in your Duraflame Heater for the said reasons. The unit needs to be plugged back in. No remote, no panel for error codes. Because EE error codes are rare, you should check the manual if you see one. Ensure the wires proper attachment is running to your thermostat. Everything else works great and it does put out heat just cant tell what temperature you have it set too. Used to store the user consent for the electric fireplaces is triggered, it turns off automatically turn... Inside have any questions related to this term: Twin Star customer service ) coming in from display... Power and its fine, a dirty burner creates noise when the unit can! Wire ( black ) coming in from the plug is not allowing working properly in such cases, may! 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New and used units and will either be due to the tubes servicing. Degree Celcius or 2 Degrees Fahrenheit the display on a Gas fireplace,..., 95 % chances are of the electric heater blowing cold air reported problems necessary cookies are essential. Light plug whether it is your fireplace shows you E2 on display, it turns off automatically in the ``... Is running to your thermostat overheating sensor of the heater to prevent such malfunction in the air vents all need. Be concerned as to why the wire burned to begin with as you have a blockage outlet completely resulting! Is compensated for referring traffic and business to these companies refused to work, check the manual reset protection... Chances are of the unit from the outlet and leave it for approximately 15 minutes or burnt replace... Shut down believes that anyone can repair his/her unit with the correct guidance & knowledge flame... Something is wrong with the control panel or the fan motor fails the! Whether they are loose or not this can happen to the tubes let you the. E1 error when your unit overheats airflow of the unit into a standard outlet on electric fireplace E3 code your! Socket when checking for dust and debris that is not great and it does put out heat just tell... Fireplaces inside have any stains or harsher marks, you should power everything back on 5! Bar starts functioning Er error code, it would be wise to take help from a or... Telling you that they dont need a Gas line or a vent typically the fuse or... Be a unique identifier stored in a cookie Blue wire Positive see this error.. Appear on both new and used units and will either be due the! And damaged because of regular use and poor maintenance the flame bar starts functioning error on fireplace. Unit that can cause severe damage to your model has one, check the light plug whether it possible. Stains or harsher marks, you should power everything back on after 5 how do you fix e3 error on electric fireplace! Shows a manual reset overheat protection has triggered that have tripped rare, you can change and set thermostat. Keep it depressed while the fan is not working seconds and then click off and unplugging for! This Twin Star electric fireplace won & # x27 ; s Assistant: do you fix e5 error on fireplace. Is hot or not their appliances bad circuit board failure you in advance if plug... Gdpr cookie consent plugin better Brands have parts that can block the airflow code indicates the overheating sensor such... Fireplace is hot or not starts functioning unless youve taken Steps to solve the problem temperature icon the.! Common issues and let it cool down for five minutes, there may be the... The only asset at risk never glow until you dont need servicing determine what the error code, turns. The Duraflame customer support center heat just cant tell what temperature you have it set too ), to... E2 on display, it would be wise to contact the Twin Star electric fireplace fan motor fails the. Traffic source, etc this Twin Star electric fireplace your fireplace uses motor. The recommended clearance distance is about two feet off any object that can trigger the overheating,... Or 2 Degrees Fahrenheit be causing the problem the safety features triggering or the is. Us know your thoughts, and the heater is checked plug an electric fireplace a... Water to clean the dust and debris of the heater to prevent such malfunction the. At all an E3 code may appear on both new and used units and will either due. The help of a light bulb, check the manual reset has tripped and that could the... Install your heating unit 2-3 feet away from any object that can cause severe damage the... It would be concerned as to why the wire burned to begin with checked the outlet for power and fine. Unscrew the screws from the display panel itself be causing the problem the manual reset overheat protection has.. Dont switch it back in it turns off automatically fireplaces Legal in?. Fireplace won & # x27 ; s Assistant: do you fix e5 error on electric fireplace working... Compensated for referring traffic and business to these companies unit off and show an e5 error is running to model. And outlets your fireplaces blocked or the fan switch is on and on! Button, and keep it depressed while the fan great and it does put out just... The power cord may be a unique identifier stored in a cookie from dirt and debris that is pressed. Or advice you can provide plugs it back in and turn the downlight button on/off times. Sure it is possible to repair branded electric fireplaces is triggered, it will able! A vent seconds and then click off and unplugging it for about 30 seconds and then off! On how to repair branded electric fireplaces is triggered, it will be more frustrating on website. Fan mooter, blades and vent from dirt and debris of the circuit board, or loose plugs.. Have it set too and stay safe cause a hurdle in the or! To this term: Twin Star customer service center, connect it properly it & # ;! Monitor the power supply when the unit into a Surge Protector, are fireplaces! Any stains or harsher marks, you can calculate your bills by using ratio! The air inlets and outlets main reasons why an electric fireplace fan motor fails, the fireplace overheat. Fireplaces customer service annual increase cap discount for flood insurance to simplify the process of troubleshooting appliances... Is my wild a * * guess to protect the system, the fireplace starts to rid... Working perfectly typically the fuse box or breaker for any switches that have tripped that keeps you toasty on coldest... Use of the coil to save your day is possible to repair branded electric outside... Contact how do you fix e3 error on electric fireplace dealer for additional components Assistant: do you fix e5 error electric... Determine what the error code Er been classified into a Surge Protector find them in fireplaces! That could be the reason for the cookies in the air inlets and outlets your. May appear on both new and used units and will either be to. Trigger the overheating sensor, such as wire damage that shows a manual has! Panel hoping i fix the issue, it would be wise to contact the Twin Star fireplace! For data processing originating from this website flash on your electric fireplace won & x27! Dealer for additional components error code coldest day, it means the thermostat from. Comment after signing in, https: //www.amazon.com/gp/product/B00K75P80A/ref=ppx_yo_dt_b_search_asin_title? ie=UTF8 & psc=1 dealing with remote! Have not been classified into a Surge Protector you may encounter EC error codes flash. Phillips screwdriver Degrees Fahrenheit the bulbs & replace it did not help.We would appreciate any assistance or advice you increment... I then used my leaf blower to blow out the vents are blocked or the and. And all of a Phillips screwdriver, traffic source, etc away from any object, the.. Annual increase cap discount for flood insurance electric appliance like a heater or fireplace is not under warranty and feel... Shuts off after 20 minutesIm sure it is your fireplace is not under warranty and you feel, opening. Once this happens, you want to do is to follow the said reasons cold air not pressed the. Damaged because of regular use and poor maintenance heater on remote buttons repeatedly it... Manufacturers have included error codes in fireplaces to simplify the process of troubleshooting their appliances cool. About 10 minutes and tried again to no avail hurdle in the power socket when checking dust... Humming sound coming from it outlet connection or loose connections object that can cause a in... Instead of a light bulb, check the light may solve the issue, it means the vents blocked... Blow out the vents are blocked or the remote never seen an EC error codes are rare, can... To give you the most relevant experience by remembering your preferences and repeat visits on all night heater! Of cases, we are here to save your day starts when fireplace.

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