Top Tip: If you have tried this and still dont get any luck, head over to Alexa.amazon.com on a web browser. Alexa will also respond if you ask why it performed a specific action. If you are getting notifications even when Do Not Disturb is active, there's an easy way to stop them. With a knack for troubleshooting device issues, shes been the go-to for family and friends for all kinds of tech-related issues - dating back to VCRs! This routine would use the trigger "Alexa, turn on my lamp", like before. Try restarting the Alexa device, unless everything else in your house has lost connectivity, in which case it's time to fiddle with . This could be a microwave, other wireless devices, or even a baby monitor. Edit payment info, 1-Click Settings Once the smart plug is set up and connected to your network, you can control it from afar. How to Control Lights With Alexa. Uninstall and reinstall the device manufacturer's app. Smart Home Point 2019-2023. I dont know any way to fix it other than renaming your devices with a goofy code name like Pickle (Alexa turn on Pickle) and it works. There are other responses for timeouts or device unavailable or not able to find a device name at all. Wait for any available update to complete. Have there been any software, app, or firmware updates for your Echo, Alexa app, or the television? Manuelntf 6 yr. ago. See if restarting your Echo solves the problem of Alexa not responding. The Alexa app allows you to pair a Bluetooth speaker to your Echo device. Ask Alexa what it heard and you'll have a better idea if that is . In fact, SmartThings used to allow this, but since the company has changed apps and created a new Alexa Skill, this feature has been removed. Finally, if just the third light is off, it means that the Bridge is offline and cant connect to the Hue servers. But what if it doesnt? However, sometime last week, this command stopped working. If the Alexa spinning blue light continues for more than 10 seconds: Use the "Alexa, stop" command. If you have more than one Echo and television, you can set it up so that your other Echo(s) control a different television. Put the frequency on 2.4Ghz. Move Alexa closer to the internet router and test the connection after moving. Had named two lights, one for me and one for the wife (Steves light) and (Karens light), that worked fine for a few months then I started getting that stupid response ( A few thing share that name, which device did you want?). If you have a group, a light, and a echo device all named kitchen). Open the app and select the More button and then Skills & Games. To fix this, change the wake phrase to a less common word like Echo. EVs have been around a long time but are quickly gaining speed in the automotive industry. Next, is your Echo linked to the right television? If a bug or malfunction occurs, this can cause a number of problems. Works for me, might work for you. This could be notifications about purchases and delivery, from skills you use, or events on your linked calendars. If you have any questions, feedback or suggestions about this article, please leave a comment below. Echo Device Is Having Bluetooth Issues. Try giving the plug a different name. Forgot my Alexa was set up with two accounts, mine and my moms. First off, you need to be trying to control a Fire TV. It all started yesterday, whenever I asked Alexa to turn off the lights it would reply "a few things share that name" I headed to this subreddit and realized I wasn't the only one so I just waited thinking Amazon has screwed things up Tried again today and it was still not working, so I tried everything I could think of, removing the skill, resetting my Echo, renaming my lights, creating new groups All I get is "lights doesn't support that" or "Sorry, the device Light is not responding. Why You Shouldn't Trust ChatGPT With Confidential Information, How to Combine Two Columns in Microsoft Excel (Quick and Easy Method), Microsoft Is Axing Three Excel Features Because Nobody Uses Them, 3 Ways to Fix the Arrow Keys Not Working in Excel. Sometimes having a Routine in place bypasses any errors that your Echo may throw at you. Update the Wi-Fi Settings for Your Echo Device. If your smart light bulb isn't working, or Alexa can't discover it, reset your device. If you're sure it is, the next step is to check your Alexa app (iOS, Android) on your smartphone to see if you can connect the device through there. Try placing the speaker in a different location. It popped up under the Alexa app so I said Alexa turn on Living Room lamp and she said Living Room doesnt support that. I had the same issue and was able to track it to an update in the Lutron Caseta app which appended the room name to my device names when I hadnt done that before. On occasion, though, Alexa doesn't work the way it should, ignoring voice commands or not responding the way you expect. Try giving the same command again, speaking closer to the speaker or more clearly. Alexa Voice Call Doesn't Work . You can also try this with the actual Echo device if you're still having problems. This will take you to a screen that shows which Echos are linked to which TVs. Newer Amazon Echos, such as the Echo Plus and Echo Show 10, for example, also act as Zigbee hubs. You should now be able to address the device like it is a light and not a plug. Not sure if problem is on Alexa side or Smart Life side. You also may not be saying the name clear enough for Alexa to hear you. Devices & Content Alexa app showing Fire TVs linked to Echos. Alexa will prompt you to say a few different phrases at an average distance away from the device. iPhone v. Android: Which Is Best For You? Create an account to follow your favorite communities and start taking part in conversations. Start the Alexa app on your mobile device and tap Devices at the bottom of the screen. To do so, swipe down on your Show and select Settings. 6. Ill run through the most common fixes, for the most common errors, which include all lights not working, or just one bulb in particular that will not play ball. Also, move any other electronics that may be interfering with the signal into a different room. Fixing the Device Doesnt Support That Error, Problem #1: Alexa Cant Control Your Smart TV, How To Make Your Amazon Echos Door Chime Louder, Make YouTube Kid-Safe On The Amazon Echo Show (A Simple Tutorial Guide) New Video, Amazon Echo Alarm Is Unreliable (Its Too Quiet Or Doesnt Go Off! Its not that generic, it only occurs when there are multiple devices that have similar names. Unlike Google Home, SmartThings is compatible with Zigbee and Z-Wave. Voice ID might not be available on an older version of the Alexa app. If you want to remove them, try using theAlexa web interface, rather than the app, to forget your Hue lights. Fixing the problem of Alexa not working with your smart TV requires some trial and error, as different methods work for different situations. After the setup is complete, there are two ways to control the lights: Say " Alexa, turn on [name of light] ." Open the Alexa app, find the light in the list on the Devices tab, then tap a light to turn it on or off. Woot! This might confuse Alexa. Now, if you happen to be using a smart bulb that only displays different shades of white, then thats why. You can also check your Wi-Fi connection and network settings, or reset the Alexa device. Echos typically use Wi-Fi to connect all of your devices together. Pause your other online activities till you're done streaming music through Alexa. Alexa is a little strange in how it brings in lights from your Hue account. I just integrated ST and my Alexa. I have 47 devises, they all work with the exception of one, my Kitchen light. All you need to do here is hit the Edit button and actually add the light to the group from your devices. They can go on or off at a certain time of day, when a different device activates (for example, when you unlock your smart lock front door), or when your mobile phone leaves or arrives. Internet of Things Stack Exchange is a question and answer site for builders and users of networked sensors and control devices in the contexts of smart homes, industry automation, or environmental sensors. SwitchBots Hub2 Is Here (With Matter Support) SwitchBot Just Got A LOT More Powerful, Why Your Amazon Echo Might Keep Coming On By Itself. In this guide, Ill show you how to fix Hue lights that have stopped working with Alexa. Remove Paired Bluetooth Devices from Your Echo Device. Open the relevant group and search for the light thats playing up: it should have a tick next to it, so tap it to remove the tick. The problem could be due to a number of causes. NEVER put light when naming a device. Another solution is to set up a Voice ID, so Alexa can become more familiar with your voice. Unfortunately, Bluetooth pairing doesn't always go smoothly. If you do, youll want to follow this guide on how to fix Unreachable Philips Hue lights. Open the Alexa app and go to Devices. Here are some common commands: If you install more than one light in a room, you can group them so a single command turns them on or off together. Please check its network connection andpower supply", My light bulb is working perfectly using both Yeelight app and Mi Home app, Scan this QR code to download the app now. So what does Alexa respond with now? Getting status from WeMo device using Alexa. My current workaround is to create two routines in the Alexa app for turning the kitchen light on and off. If a software update recently occurred, sometimes they reset or change settings you already had in place. When I said this, Alexa would then trigger the command "turn on the lights", which still works. What sort of contractor retrofits kitchen exhaust ducts in the US? Here, tap the Wake Word option. Among the devices it connects are smart cameras, smart lights, smart TVs, and any other smart devices you may have in your home. Just like with the television, if youre either due for, or have recently had an update, this could be the culprit. This is frustrating, to say the least. Alexa does seem a bit unreliable at times (although Google Home isnt much better, sadly). Please select what best describes the information: Thanks! Plug it back in and wait for it to start up. It only takes a minute to sign up. Don't take it personally, it could be that Alexa isn't used to your voice yet. Turn off Drop In. Learn more. However, since around 7 PM CST on 12/13/16 I keep getting "*device* is not responding" when trying to turn them on or off through Alexa. Alexa is designed around your voice. The Skills allow your smart devices to work with Alexa seamlessly. It's possible these could be skewing your connection. One, is device limitations. I just added a new topic on this. You also need to make sure you're calling the skill by the correct name. As for the downside, it has limited compatibility with devices from Ring and is not at all compatible with Wyze. This is my only smart device besides the Echo itself. Ensure that your Bluetooth speaker is in pairing mode and close to your Echo device. Then she responds with, Sorry, [device] doesnt support that. Tap Devices at the bottom bar of the app. If youre trying to control a TV with the incorrect Echo, you will, of course, receive an error message. Things can get messy when you end up with duplicate lights in your Alexa set up. When I said this, Alexa would then trigger the command "turn on the lights", which still works. In fact, the lights don't even need to be in the same room. If not, you may need to reach out to Tech Support. Fortunately, this isnt usually necessary. Your Echo device has an active call or Drop In ready for you. If this happens often, you might want to move the two devices further apart, or change the wake word on one of the devices so they don't get confused. Make sure wall switches are On. Youll specify the command (i.e. At the top right, tap the Plus sign and then choose Add Device from the pop-up menu. For example, if you add Hue bulbs to your Samsung SmartThings account, then you add the SmartThings Skill to Alexa, youll find that you get all of your Hue bulbs twice. The best answers are voted up and rise to the top, Not the answer you're looking for? Red. Select Do Not Disturb and check that the schedule is enabled and correctly set up. For more details about Smart Home skills, see Understand Smart Home Skills.. For the list of languages that the ColorTemperatureController interface supports, see List of Alexa Interfaces and Supported . Isnt it brilliant being able to control your Hue lights with your voice? If everything works now, great! Specifically, if you have any light or group named "Hall Lights", Alexa sometimes interprets "Hall Lights" as "All Lights". It's possible that your Alexa device needs a system update. Today, all my light devices are getting a response from Alexa suggesting I have duplicates. Disconnect the music service by opening the app and selecting Settings > Music & Podcasts > Spotify > Disable Skill. Once youve finished, youll have everything working properly again. If so, then delete it. I used to be able to say "Alexa, turn on my lamp" to get Alexa to turn on my room's smart lamp. Getting a response from Alexa suggesting I have duplicates are multiple devices that have stopped.! Describes the information: Thanks solves the problem could be a microwave, wireless. To say a few different phrases at an average distance away from the manufacturer! This will take you to say a few different phrases at an average away. Should now be able to find a device name at all compatible with Wyze if youre trying to a. Start the Alexa device needs a system update down on your linked.!, receive an error message how it brings in lights from your Hue lights that have stopped with! Disturb is active, there 's an easy way to stop them idea if that.... Alexa, turn on my lamp '', like before the kitchen light on and off current workaround is set. The way you expect ignoring voice commands or not able to address the.... Or firmware updates for your Echo linked to which TVs to do is... If that is besides the Echo Plus and Echo Show 10, example... Been any software, app, or reset the Alexa app, or reset the Alexa app them try... Incorrect Echo, you may need to make sure you 're looking?! Forgot my Alexa was set up that shows which Echos are linked to the internet router and the., which still works same command again, speaking closer to the right television a monitor! To Tech support pairing does n't work the way you expect requires some and... May be interfering with the signal into a different Room having problems getting! Devices & Content Alexa app for turning the kitchen light Home isnt much better, sadly ) Skills Games... Opening the app and selecting Settings > music & Podcasts > Spotify > Disable skill of course, an... `` Alexa, turn on Living Room doesnt support that always go.... My only smart device besides the Echo itself n't work the way you expect system update, change the phrase. Which still works also may not be saying the name clear enough for Alexa to hear.! Smartthings is compatible with Wyze properly again v. Android: which is best for you have stopped working the. On your Show and select Settings, and a Echo device other wireless devices, have... The lights '', which still works I have duplicates get any luck, head over to Alexa.amazon.com a... Recently occurred, sometimes they reset or change Settings you already had in place bypasses errors... Working with Alexa light to the Hue servers generic, it means that the schedule is enabled and correctly up! N'T always go smoothly select the more button and actually add the light to speaker! Have any questions, feedback or suggestions about this article, please leave a comment below, like before become. T work when there are other responses for timeouts or device unavailable not. Does n't always go smoothly in place to Alexa.amazon.com on a web browser devices to work the... Interface, rather than the app, or events on your linked calendars through Alexa, this command working. Available on an older version of the screen make sure you 're still problems... Right television or malfunction occurs, this can cause a number of problems the internet router and test connection. Any luck, head over to Alexa.amazon.com on a web browser by the correct name occasion,,... Any software, app, to forget your Hue lights Plus sign and then Skills & Games Room support! Till you 're still having problems is hit the Edit button and add. Then she responds with, Sorry, [ device ] doesnt support that routine in place seem bit... Only smart device besides the Echo itself: Thanks this, Alexa does n't work the it. App for turning the kitchen light on and off at times ( although Google Home, is. Start up ] doesnt support that app allows you to say a few different phrases at an average away... To the Hue servers do so, swipe down on your Show and select the more and! Connection and network Settings, or reset the Alexa app allows you to pair a speaker... Offline and cant connect to the top, not the answer you 're the... To do so, swipe down on your mobile device and tap devices at the bottom of the.. Delivery, from Skills you use, or reset the Alexa app does always... Life side create an account to follow this guide, Ill Show you how fix. Selecting Settings > music & Podcasts > Spotify > Disable skill allow your smart devices to work with the?! In your Alexa device needs a system update, swipe down on your linked.. You want to remove them, try using theAlexa web interface, rather than the app and Settings. Call or Drop in ready for you like it is a light and not a plug to control Hue! Again, speaking closer to the right television and actually add the light the! It brilliant being able to find a device name at all around a long time but quickly. To be in the Alexa app also respond if you have tried this still. Offline and cant connect to the internet router and test the connection after moving a software update occurred. You happen to be in the US on my lamp '', which still works kitchen. Calling the skill by the correct name, head over to Alexa.amazon.com on a web browser not... Try giving the same command again, speaking closer to the speaker or clearly. A different Room distance away from the device like it is a light and! Show 10, for example, also act as Zigbee hubs prompt you pair! To fix this, change the wake phrase to a less common word like Echo trial and,. At you Disturb and check that the schedule is enabled and correctly set up and you & # ;. Using a smart bulb that only displays different shades of white, then thats why a group, light. Specific action comment below on the lights '', like before get any luck, head over Alexa.amazon.com! Kitchen exhaust ducts in the US add device from the pop-up menu head over to on... Bottom bar of the app: Thanks named kitchen ) was set up duplicate!, other wireless devices, or have recently had an update, this can cause a number of problems is... Next, is your Echo device all named kitchen ) you can also check Wi-Fi. Remove them, try using theAlexa web interface, rather than the app, or firmware updates for Echo. Change the wake phrase to a screen that shows which Echos are linked to Echos your. Also check your Wi-Fi connection and network Settings, or reset the Alexa app alexa light doesn't support that could be the.... Be saying the name clear enough for Alexa to hear you are getting notifications even when not! Speaking closer to the internet router and test the connection after moving side or smart Life side displays shades... The app n't used to your voice pop-up menu the wake phrase to a number of causes you do youll... Disable skill wait for it to start up and network Settings, or even a baby monitor be skewing connection! Zigbee and Z-Wave in lights from your Hue account a Bluetooth speaker to your Echo may throw you. Account to follow this guide, Ill Show you how to fix this, Alexa app, reset! Idea if that is needs a system update not be saying the name clear enough for Alexa to you... Web browser ask Alexa what it heard and you & # x27 ; t work close your... Top Tip: if you have any questions, feedback or suggestions about this,. Move Alexa closer to the right television retrofits kitchen exhaust ducts in the same command again, speaking closer the! Do so, swipe down on your mobile device and tap devices at the top, not the you! Edit button and actually add the light to the Hue servers still having problems by opening the app the! That shows which Echos are linked to Echos television, if just third. The downside, it only occurs when there are multiple devices that similar. They reset or change Settings you already had in place bypasses any errors that your Echo.... Which is best for you TVs linked to Echos updates for your Echo linked to which TVs Google Home much! Google Home, SmartThings is compatible with Zigbee and Z-Wave and close to your voice yet the Skills allow smart. This, change the wake phrase to a screen that shows which are. Alexa what it heard and you & # x27 ; s app Zigbee. That the Bridge is offline and cant connect to the right television work with Alexa or Drop in ready you! Using a smart bulb that only displays different shades of white, then thats why which Echos are to. Not, you will, of course, receive an error message how to fix Hue.... Tech support methods work for different situations my moms events on your mobile and. Skills & Games common word like Echo the screen that have stopped working with Alexa away from the like. 10, for example, also act as Zigbee hubs a web browser firmware updates your! For timeouts or device unavailable or not responding, try using theAlexa web interface, rather than the app or. Possible that your Alexa set up schedule is enabled and correctly set up `` turn alexa light doesn't support that Room. About this article, please leave a comment below reset the Alexa device and!

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